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Students behaviour remains the responsibility of group leaders at all times, including lunchtime. Students should be given a structure and focus for the day, and be aware of what is required of them. They should be reminded of their responsibilities towards other visitors’ enjoyment of the National Remembrance Gardens and the sensitivity of the subject matter. You are responsible for providing sufficient adult helpers to satisfy local education authority ratios, and accompanying adults will be expected to take an active part in the visit. Accompanying adults should be aware of these expectations and have a copy of the timetable.
Your assigned guides will not take head counts and, as we are an outdoor site, you are advised to do this on a regular basis. It is recommended that a familiarisation visit to the National Remembrance Gardens is conducted to discuss the plan for the day and assess the site conditions as this can change throughout the year. Please contact our learning team to arrange this.
If behaviour is particularly problematic, it may be necessary for our guides to intervene directly to avoid any risk of injury, disturbance or damage to people or property. In the event of repeated disruptive behaviour, the group may be asked to leave.
As every visit is different, we are unable to provide schools with a comprehensive risk assessment of our site. We kindly ask that school trip leaders conduct their own, relevant to their trip and schools individual needs.
We ask that the learning groups risk assessment be presented to our staff on arrival along with a full register of participants and staff in case of a fire. All registration documents will be destroyed at the end of your visit.
Please feel free to book a free familiarisation visit with our team ahead of your school trip to complete this.
Please let us know in advance if there are any accessibility requirements for your group; otherwise you should tell your guide on the day if there are any issues or medical conditions that we need to be made aware of.
Our activities run in sessions of 45 minutes beginning from your arrival time. Please plan to arrive a little before your first session is due to start, to allow for disembarking, splitting into groups etc. We may have many groups booked in on the same day, so if we adjust your programme it could have a knock on effect. If you know you are going to be late please telephone 01283 245 133 as soon as possible and we will try to accommodate you. Please be aware that due to volunteer guides availability, whilst we will endeavour to deliver the timetable given at confirmation, the timetable is subject to change until the activities begin on the day of your visit.
It is essential that students are wearing appropriate footwear and clothing for the conditions. Weather conditions can change rapidly and it can get quite muddy and wet in places.
There is no indoor space to eat packed lunches and we have no lunch box storage space. Packed lunches cannot be eaten in the Remembrance Centre.
Public toilets are located in the Remembrance Centre.
Once your visit and the number of attending students have been confirmed, an invoice will be issued for the total amount. Please note that the confirmed number of students cannot be reduced after this point.
If you require additional places, these must be requested and confirmed at least 14 days prior to the visit. Any extra places will be invoiced separately.
You are required to pay 27 days in advance of your visit date, or within 2 days (48 hours) of confirmation being sent if your booking is made within 27 days of your visit date.
Failure to do so will result in cancellation of any sessions booked with us. Refunds can only be given if booking is cancelled before the confirmation is sent. Our preferred method of payment is BACS.
Cancellations must be made in writing to nrglearning@britishlegion.org.uk.
Any group wishing to re-arrange a visit for an alternative date should email nrglearning@britishlegion.org.uk in the first instance. Alternative dates are offered at the discretion of the National Remembrance Gardens, and may not be a guaranteed option.
Bookings cancelled within two working days of the visit confirmation being issued, or more than four weeks (28 days) prior to the visit date, will not be charged a cancellation fee.
Bookings cancelled between four and two weeks (27 days to 14 days) prior to visit will be charged a 50% cancellation fee (50% of the overall cost of the booking).
Bookings cancelled within two weeks of the visit will be charged a 100% cancellation fee (100% of the overall cost of the booking). For multiple bookings over several days, the cancellation period will apply from the first visit date.
These terms apply in all cancellation circumstances; including but not limited to, problems with transport bookings, traffic incidents and Ofsted inspections. Outdoor activities may be restricted due to weather, maintenance work, events and dedications.
Photography is welcomed at the National Remembrance Gardens for personal use only. Students and young people are encouraged to take photos to remind them of their trip.
No visitors, however, should record images for commercial gain, unless permission has been previously given.
